Everything you need to know as a customer — from buying a test kit and what happens after your order, to booking a consultation and applying for wholesale pricing.
Browsing & buying a test kit
Open Shop, pick a kit, add it to your cart and check out. Each product shows the kit contents, sample type and an instructions (IFU) PDF where available.
No account needed to order — one is created for you automatically.
Some specialised products are request-only: submit a short request instead.
At checkout you choose a live courier rate (PUDO / The Courier Guy).
Payment is completed securely on PayFast (card or EFT).
After your order
Once payment clears you get an email with your receipt and per-kit usage guides, plus a link to book a consultation. Track everything from your Account.
Receipt + order reference and delivery method.
Links: what's in the kit, step-by-step guide, reading results, video, IFU PDF.
Sign in and open Account to see order history and status.
Booking an online consultation
Use Consult to reach our telehealth partner for your country and speak to a qualified doctor about your result or next steps.
In Kenya, TIBU Health is available 24/7 on Toll Free 0800 722 302.
Private and confidential.
Supports — but does not replace — emergency care.
Wholesale for clinics & pharmacies
Buying in volume? Apply for wholesale pricing from the Wholesale page after signing in.
Submit business details and supporting documents.
We review and email you the decision.
Once approved you see and pay wholesale prices automatically.
